The Hosted intelligent Number service provides significant improvements to incoming call handling for office-based staff, mobile workers, teleworkers, home workers and for employees who work from multiple offices or require flexible 'hot-desking' facilities.

intelligent Number (iN)

Calls are to people, not telephone extensions. Using the intelligent Number (iN) service, callers always dial the same number no matter where the person they want is working - in the office, on-the-move, at home.

iN can make it much easier for people calling your organisation to get hold of the person they need - first time. There's no need for your staff to give out mobile phone numbers or home telephone numbers. The caller always dials the same number - the intelligent Number of the person they want to speak to. Staff log on to the iN service to 'pull' calls to their present location when they're available to answer calls. Again, no unwanted calls at unsociable hours! Based on their class of service profile, staff can be registered internally only, externally or internationally.

iN increases staff effectiveness, enhances customer service and is particularly beneficial where personnel are often away from their desks - perhaps working from home, on-the-move or temporarily working at another office. Customer can significantly cut overhead costs by reducing the number of returned calls and costs associated with mobile messaging services.

Feature	Description	Benefit
Personal Numbering	A Single Contact Number which is treated as the user’s virtual telephone number, irrespective of the user’s location.	Increased contactability. Improved customer service. Cost savings on voice mail and returned calls.
‘Here & Now’ Registration	Simple registration process to ‘pull’ calls to the user’s current location.	Ease of use increases user acceptance.
Register Unavailable	User registers themselves unavailable for calls, e.g. when in meetings. When used in conjunction with the VoiceMail service, the caller can leave a message and the user can be notified of new messages.	Enhances work environment by avoiding unanswered ringing phones. Ensures a professional call handling scenario.
Whereabouts Enquiry	Users can check the availability of colleagues.	Allows communications to be made on more informed basis.
Call List	Allows you to review calls that have been made to your intelligent Number.	Keeps you better informed about calls abandoned, calls answered and calls answered by Alternatives.
Locations	Store your personal telephone numbers that you take calls from on a frequent basis, for example, home number, mobile number.	Once stored, you can register ‘Here and Now’ quickly to these numbers. This allows you to keep your personal numbers private.
Class of Service Profile	Settings to specify where you take calls from - internal only, externally or internationally.	Provides you with your own customised profile for registration.

Upgrade Options

The iN service is part of the intelligent business applications service suite and so can be extended with other modules to meet changing business needs.

Easy Access

The iN service can be managed either via a telephone handset or through a graphical interface using Web Assistant.

Pick A Number!

You can use an existing number and forward this to a HashNine Number or you can choose from our range of geographic and non-geographic numbers to suit your target market. These include 0800, 0845, 0870, 0871, 0207 and over 350 local area codes.