The Hosted intelligent Message Centre offers the flexibility of having a simple, yet effective voice mail service or combining this with fax mail to provide a business class messaging service.
All messages go into a 'single' inbox and can be accessed using a variety of devices - landline, mobile, email, at any location - that can save you up to 30 minutes valuable time every working day.
intelligent Message Centre (iMC)
Access all your messages on-the-move
VoiceMail
Simple, instant VoiceMail with no concerns about support and no upfront costs.
VoiceMail is an important business tool. The ideal, of course, is to answer every call personally but there are times when a simple voicemail is all that is needed by the business to ensure important messages are not missed or lost. Voicemail is also useful when dealing with business contacts across different time zones, for non office-based staff and for staff working different hours.
Operation of the VoiceMail system is straightforward, using a standard telephone keypad in response to clearly spoken, computer controlled digitally recorded voice prompts. Voice messaging is a multi-faceted application and can be exploited to support many business applications such as announcement services, emergency escalation, out-of-hours services and high volume message services for groups or teams of workers.
Business Messaging - Voice & Fax Mail combined
The HashNine Business Messaging service delivers feature rich voicemail and faxmail to the business, without the need for investment in capital equipment or specialist in-house skills. Hosted services deliver real business benefits with a known cost of ownership.
Business Messaging can be more effective than e-mail for urgent communications, and more personal than written communications. No special telephone or end user devices are needed so there are no staff training costs. Operation is straightforward using a standard telephone in response to clearly spoken, digitally recorded voice prompts. The single fax and voice mailbox provides not only a central point of collection but also a greater privacy for fax messages as they can be printed from any location without the need for a fax machine.
Notifications of newly received voice and fax messages can be delivered to your email inbox or telephone as an SMS so you can be more responsive to your messages.
Easy Access
The intelligent Message Centre offers ultimate flexibility as you can access all your messages from anywhere in the world, via:
- Your desk through your email account
- Any handset or mobile
- Web Assistant - a web based interface.
| Feature | Description | Benefit |
| Single inbox | All message types including email can be accessed using the most appropriate device - Phone, PC, mobile. Notifications of newly received messages can be delivered to email inboxes and to telephones by Outcall, Message Waiting Indication (MWI) and Short Message Service (SMS). |
Workers with multiple devices and workplaces can access all information – saving time on changing between devices and avoiding missed communications. |
| Personalised Mailbox | Each mailbox owner records a personal greeting message which is played to the caller when an incoming call is received. In addition to their default greetings, users may record a daily greeting which resets at midnight. An absence greeting may be recorded to play between user-defined start and end dates, for example, to cover a holiday period. | Provides a more personal and informative response to callers. Avoids out of date announcements being used and sets realistic expectations for response times during absence periods such as holidays. |
| FaxMail | Enables the iMC to be used for electronic receipt of faxes. Received faxes are stored securely within the user's mailbox and may be retrieved and printed from any location with flexible facilities to store, print, or forward faxes confidentially. |
Single inbox access. Increased confidentiality. Saving in fax machine hardware and fax lines. Electronic version of faxes available for storage. |
| VoiceMail | Set up Class of Service profiles to provide features needed by staff. Operation is straightforward using a telephone keypad in response computer controlled, digitally recorded voice prompts. Available in many languages. |
Avoids callers having no answer to calls when users are busy or away. Suitable for group message distribution to enhance internal communications. |
| New Message Notification Options | Users are notified that they have messages waiting for collection in one of several ways: message waiting indicator, pager, SMS, OutCall, retrieval by telephoning the HashNine system. |
Users can employ their preferred work style and receive messages promptly even when mobile. |
| Locations | Store your personal telephone numbers that you take calls from on a frequent basis, for example, home number, mobile number. | Once stored, you can register ‘Here and Now’ quickly to these numbers. This allows you to keep your personal numbers private. |
| Class of Service Profile | Settings to specify where you take calls from - internal only, externally or internationally. | Provides you with your own customised profile for registration. |
Upgrade Options
The intelligent Message Centre service is part of the intelligent business applications service suite and so can be extended with other modules to meet changing business needs. Options include:
- Voice Mail only
- Business Messaging: Voice and fax mail