Deploying a Hosted/IP Centrex 'virtual' telephony solution rather than purchasing an on-premises PBX solution frees the customer of capital expenditure costs and ongoing charges for administration, support and maintenance. The Hosted service provides a known cost of ownership whilst allowing the customer to react rapidly to changing business needs.

intelligent eXchange (iX)

intelligent eXchange (iX) provides the ability to deploy IP based telephone extensions as a hosted service to businesses.

The iX Service provides fully functional IP extensions on demand and is delivered from a robust hosted platform. In addition to the basic connectivity iX is also able to enhance the existing telephony service by delivering functionality from the extensive suite of HashNine business applications.

The HashNine Hosted Service is designed to allow the customer to focus on their business goals rather than worrying about the ownership and support of its telephone network. The service is delivered from a high availability and fault tolerant multitenancy platform and can be delivered to the customer's site over any carrier IP network.

iX-Fone & iX Fone CE

HashNine iX-Fone, a feature rich softphone application, is provided as a natural companion to the iX Service. This enables the customer to deploy a very cost effective, feature rich, telephone extension on every PC, PDA or laptop, avoiding the relatively high costs of IP Handsets. The iX-Fone CE is used for PDAs.

iX Console

Operator control of the customer's extensions can be achieved via the HashNine iXConsole, an optional fully featured, PC based operator console. The iX-Console offers full interoperability with third party open standard SIP products.

A wide choice of third party SIP phones to suit the customer's needs and budget can also be supplied for use with the HashNine hosted service.

Phone features include:

• Three way conferencing
• Two line call
• Hold
• Transfer
• Redial

Feature	Description	Benefit
Existing installed hosted service platform	Enables rapid deployment, instant capacity uplift ande mergency/disaster recovery facilities.	Rapid response to changing business requirements.
Fully scalable platform	Deploy a solution that can expand or contract to match changing business needs.	Flexibility on demand. Pay for what you need when you need it.
Provided as a service with no hardware switch requirement or on-premises equipment	No investment in capital equipment.	Moves telephony service cost into known operating costs rather than requiring capital expenditure. Removes the disturbance, training issues and costs of hardware and software upgrades.
Fully supported telephone and business applications provided as a service offering	No need for specialist in-house skills.	No onsite engineering support needed. Allows customer to focus on core business.
Known cost of ownership	Predicable costs that grow as the business grows and reduce as the business contracts.	Ease of budgeting.
Simplicity—one vendor, one solution, multiple applications, flexible offering	All business communications services from one single source.	Application integration. Common interface - greater speed of adoption. Reduces issue of support, service levels and time spent on sourcing solutions. Reduced training costs.
SIP standard based	The extensions support a wide variety of industry standard SIP phones.	Avoids being locked in to a specific hardware supplier.
IP Extension Service Telephony Features
Hunt Groups	Multi location working, basic team working — round robin calls to specified devices.	Shares call answering responsibility.
Forking	Team working — simultaneous ringing of multiple phones.	Avoid delay in answering calls. Faster time to answer.
Message Wait	Visual indication of new messages.	Increased responsive to incoming messages.
Calling line Identity (CLI)	Name/Number presentation, Identifies nature of calling party.	Enables selective response.

Value Added Services

The basic connectivity and IP phone service can be upgraded by adding intelligent Business Applications.