The Hosted intelligent Conference service enables the business to get staff together as a team irrespective of their location, without incurring extortionate costs or wasting valuable time.

intelligent Conference (iC)

Instant Conferencing

The ability to instantly conference and hold 'virtual meetings' has always been recognised as an essential business tool to bring companies and customers together. Yet organisations may be reluctant to utilise the full power of conferencing due to the perceived prohibitive costs involved.

On-site conferencing equipment is often too expensive to be viable and the associated costs when conferencing via a business service are considered to outweigh the perceived benefits.
intelligent Conference offers an affordable solution. It allows conferencing between parties without incurring either set-up charges per conference or additional call charges, potentially offering significant overall savings. Ideal for mobile employees as can be accessed from office extensions or any telephony enabled device.

intelligent Conference can be used in conjunction with intelligent Call Recording to give you the added benefit of recording your telephone conversations, which can be stored and recalled for reference at any time without the need to purchase expensive onsite recording equipment.

The person starting the conference; the chairperson, has the option of recording simply by pressing the star key on the phone and pressing it again to stop recording.

For ease of listening, the telephone keypad can be used to control volume, speed pausing, playing, rewinding, fast forwarding and positioning to the start or end of the recording.

Feature	Description	Benefit
instant Conferencing	Initiate a conference to start immediately.	No need to book in advance A cost effective solution: • No bureau service conference charges • No additional premium per minute charges for each connected party Ideal for staff spread across multi-site organisations since the costs of travelling to meetings can be avoided.
Flexible Functionality	During a conference, the participants are given the flexibility to hang up and rejoin.	No limit to number of participants. Very simple procedure to follow.
Call Announcements	Participants are announced as they join and leave the conference. As the conference nears the end of its duration, members will hear expiry warnings. If a conference reaches its expiry time, it will be automatically extended.	Informs the group of who is present and how much time is left.
Additional Capabilities
intelligent Call Recording	The person starting the conference; the chairperson, has the option of recording by pressing the star key on the phone and pressing it again to stop recording. The telephone keypad can be used to control volume, speed pausing, playing, rewinding, fast forwarding and positioning to the start or end of the recording for ease of listening each connected party	• Provides peace of mind. • Retrieve and review the contents of previou telephone calls. • Enhance understanding of the customer experience. • Reduces the risk of misinterpreting information from business calls. • Resolve disputes on a fair basis. • Help identify staff training needs. • An affordable solution that eliminates the need to purchase expensive on-site recording equipment.

Upgrade Options

The iC service is part of the intelligent business applications service suite and so can be extended with other modules to meet changing business needs.